Refund & Billing Policy

Billing

• Invoices are issued per milestones or monthly and are payable within 7 days unless otherwise agreed in writing.
• Work may pause for overdue invoices until payment is received.
• Taxes, if applicable, are the client’s responsibility unless specified otherwise.

Refunds

• If no deliverables have been provided after payment, you may request a full refund within 14 days of payment.
• Once deliverables (code, designs, reports, or deployments) are submitted or access is granted, payments are non-refundable.
• Where quality issues arise, we will act in good faith to remedy them per the SoW/MSA before any refund is considered.

Retainers & Subscriptions (if any)

• May be canceled with 30 days’ written notice. Charges already incurred in the current cycle remain payable.
• Unused hours in a cycle generally do not roll over unless agreed in writing.

Change Requests & Scope

Material changes to scope may require a change order with updated estimates and timelines. We will obtain written approval before proceeding.

Chargebacks

Please contact us first to resolve issues. Unauthorized chargebacks may be disputed with documentation of signed SoW/MSA and delivered work.

Contact

Rafynix Technologies LLC, 1021 E Lincolnway Suite #9062, Cheyenne, WY 82001, USA • +1 (307) 412-8275 • admin@rafynix.com